I had, had an interview (at the time some how, one of the two pages of my resume were lost) anyhow I remember thinking of some things that are practical for driver morale...
An obvious technique change would be for supervisors to make certain to leave room for and practically observe when drivers "choose to-be the hero" I can elaborate at some other time.
Another useful thing that will help at work, (and mainly to foster team work) is to make known to drivers their neighboring blocks... Specifically the names (but at least the block numbers) of the driver behind and in front. The blocks not running in a readily apparent order, just writing the numbers in a circular form on a sheet of paper would be helpful.
As it is the conditions feel very much more like 'keep them ignorant' which is utterly offensive to this driver. A decision for wisdom, (or at least a different wisdom) and for longer term driver satisfaction would be to change from a employer-training paradigm to a "facts are easily available" approach. I suppose this means making things available on paper, but it also means shifting the burden of finding out off of asking verbally and onto "easy to use" reference materials or tools. There's no saying such a thing would have to be strictly in English...
I have ten other things to say... may they be unnecessary... and I'll PTL
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